Soldering of Technology

Support

Quick. Reliable. Right.

Our Helpdesk is available for you to solve all kinds of problems, online, via telephone, Teamviewer or Skype.
We offer convenient service-subscriptions so that you can take care of your operations without worries. Use our support-platform. There, you will find videos, FAQs and tutorials concerning hardware and software applications to solve your problems.

+49 (0)221 - 272 530 17

service[at]velamed.com

Velamed Service

Our Service

  • Specialized Consultancy and Offer Preparation
  • Support in Planning your own Lab
  • On-Site Demos within the framework of tours regularly held
  • Problem solving regarding hardware and software, applications, functions: via telephone or online via Teamviewer© or Skype©
Service with headset
  • System installations as well as instructing and education of your co-workers according to medical product laws
  • Technical Consultancy in the range of your support contract
  • Online demos from our in-house lab
  • User Training

Zendesk Help Center

Customer service and support platform

Join our Velamed Support Platform. Besides from FAQs and tutorials regarding hardware and software applications you will find you will also find many answers to technical support inquiries.

Key Features

  • FAQs
  • Support Tickets
  • User Forum
  • Hard- and Software Tutorials

Teamviewer Remote Sessions

Remote Support

Our Support Team also assists you with difficult problems with a remote session via TeamViewer©. You can download the programme for a PC to PC connection here.